All orders need 4-5 business days to be processed before the order is shipped out in the mail. A tracking number will be sent to you once your order leaves our warehouse. OUMOU is not responsible for any delays due to carrier constraints.

NO REFUNDS NO CANCELLATIONS  

Items purchased are eligible for exchange or store credit within 7 days after delivery. Discounted items are FINAL SALE, due to that they are not eligible for exchange, or store credit.

Customers are responsible for return shipping fees.

RETURNS  

All Items must be returned unused, undamaged, unwashed, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment when trying on. It will not be accepted. If you do not meet these conditions you will not receive any credit and we will return the package back to you.     

SWIMWEAR AND LINGERIE CANNOT BE RETURNED   

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS  

If you receive an item that is damaged, please contact customer service immediately. (Within 24 hours of receiving your package.)